Contact Us
Effective Date: August 7, 2026
Thank you for visiting Tolivaro. We are here to assist with questions about our beauty and cosmetic products, orders, returns, website policies, and other customer-service matters.
Customer Support
For general inquiries or assistance, please contact us using the following information:
Email: support@tolivaro.com
Phone: 13872025245
When contacting us about an existing order, please include your order number and any relevant information so that we can better understand your request.
Product Questions
If you have questions about a Tolivaro beauty or cosmetic product, you may contact us regarding matters such as:
- Product descriptions
- Available shades, colors, sizes, or specifications
- Ingredients or materials, where applicable
- Product usage information
- Packaging or product condition
- Beauty accessories or cosmetic-related product details
Customers with known allergies, sensitivities, or specific ingredient concerns should review the information provided on the applicable product page or packaging before using a product.
Order Support
Please contact our customer support team if you need assistance with:
- Order information
- Incorrect products
- Missing items
- Damaged or leaking cosmetic products
- Shipping or tracking questions
- Return or refund requests
- Billing or payment-related order questions
For damaged, incorrect, or incomplete orders, providing photographs and relevant order details may help us review the issue.
Returns and Refunds
Questions regarding product eligibility for return, damaged products, incorrect items, or refunds are handled in accordance with our Return & Refund Policy.
Because beauty and cosmetic products may involve hygiene and product-safety considerations, return eligibility may depend on whether the product has been opened, used, altered, or had its protective seal removed.
Privacy Questions
If you have questions about how Tolivaro collects, uses, stores, or handles personal information, please contact us at:
Additional information is available in our Privacy Policy.
Business and Legal Inquiries
For inquiries relating to Tolivaro's website operations, policies, company information, or other legal or business matters, please contact us using the details below.
Company Information
Website / Brand: Tolivaro
Legal Company Name: Anhui Xinqi Network Technology Co., Ltd.
Registration Number: 91340822MADLDXPXX5
Registered Address:
Room 316-2, Science and Technology Innovation Center, No. 020 Duxiu Avenue North, Industrial Park, Huaining County, Anqing City, Anhui Province, China
Email: support@tolivaro.com
Phone: 13872025245