Terms of service
Effective Date: August 7, 2026
These Terms of Service govern your access to and use of Tolivaro, including purchases of beauty and cosmetic products made through our website. Tolivaro is operated by Anhui Xinqi Network Technology Co., Ltd.
By accessing our website, creating an order, or purchasing products from Tolivaro, you agree to these Terms of Service.
1. About Tolivaro
Tolivaro is an online store focused on beauty and cosmetic products. Products offered on the website may include makeup, skincare-related products, beauty accessories, personal-care products, and other items within the beauty category.
Product availability, packaging, shades, sizes, specifications, and other characteristics may vary by item. The products currently offered for sale are those displayed on our website.
2. Eligibility to Use the Website
By using Tolivaro, you confirm that you are legally capable of entering into a purchase transaction under the laws applicable to you.
If you are using the website on behalf of another person or organization, you represent that you have authority to do so.
You may not use the website for unlawful, fraudulent, abusive, or unauthorized purposes.
3. Product Information
We aim to provide clear and accurate information about the beauty and cosmetic products offered through Tolivaro.
Product pages may contain information including:
- Product descriptions
- Ingredients or materials, where applicable
- Shades, colors, sizes, or specifications
- Product quantity
- Directions for use
- Warnings or precautions
- Product photographs and packaging information
Customers should review the relevant product information before completing a purchase.
Because cosmetic appearance can be affected by photography, lighting, display settings, and individual skin tone, actual shades or colors may differ slightly from how they appear on a screen.
4. Cosmetic Product Use
Beauty and cosmetic products purchased from Tolivaro should be used only for their intended cosmetic or personal-care purpose and in accordance with any instructions or warnings provided with the product.
Customers are responsible for reviewing ingredient information where relevant, particularly if they have known allergies, sensitivities, or other concerns.
Stop using a product if irritation or an unexpected reaction occurs. Where necessary, seek advice from an appropriate healthcare professional.
Unless expressly stated otherwise, products sold through Tolivaro are not intended to diagnose, treat, cure, or prevent medical conditions, and website content should not be considered medical advice.
5. Orders
Submitting an order does not necessarily mean that the order has been accepted.
Tolivaro may review an order before processing it, including checking product availability, payment status, order information, and other relevant details.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Pricing or product information contains an obvious error
- Payment cannot be completed or verified
- Order information appears inaccurate or incomplete
- Fraudulent or unauthorized activity is suspected
- The transaction cannot legally or operationally be completed
If an order is cancelled after payment has been successfully collected, any applicable refund will be handled using the appropriate payment method and in accordance with our policies.
6. Customer Information
You are responsible for providing accurate and complete information when placing an order, including:
- Customer name
- Contact information
- Shipping address
- Billing information where required
- Other information necessary to complete the purchase
Tolivaro is not responsible for problems caused by inaccurate, incomplete, or outdated information provided by the customer.
7. Pricing and Payment
Product prices displayed on Tolivaro are those applicable at the time shown on the website, unless an obvious pricing error has occurred.
Applicable shipping charges, taxes, duties, or other charges, where relevant, may be displayed during checkout or otherwise communicated before completion of the transaction.
Payment must be made using a payment method available through the website.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
8. Pricing Errors
Although we aim to maintain accurate product and pricing information, mistakes may occasionally occur.
If a product is listed at an obviously incorrect price or contains a material pricing error, Tolivaro may correct the information and may cancel or contact the customer regarding an affected order.
9. Shipping and Delivery
Shipping arrangements for Tolivaro orders are governed by our Shipping & Delivery Policy.
Customers are responsible for providing a valid and complete delivery address.
Certain beauty or cosmetic products may be subject to shipping limitations depending on product characteristics, carrier rules, destination restrictions, or applicable laws.
10. Returns and Refunds
Returns, exchanges, refunds, damaged items, and incorrect products are handled in accordance with our Return & Refund Policy.
Because beauty and cosmetic products may come into direct contact with the skin, face, lips, eyes, hair, or body, certain opened, used, altered, or unsealed products may not be eligible for return for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or applicable law requires otherwise.
Customers should review the Return & Refund Policy before requesting a return.
11. Product Availability
All products are subject to availability.
We may modify, discontinue, replace, or limit the availability of a product at any time.
The appearance of a product on the website does not guarantee that the item will remain available for purchase.
12. Product Packaging
Manufacturers or suppliers may occasionally update product packaging, labeling, containers, or presentation without materially changing the product itself.
As a result, the packaging received may differ slightly from images displayed on the website.
Where a material product change occurs, we aim to update the relevant product information where reasonably possible.
13. User Conduct
You agree not to:
- Use Tolivaro for fraudulent or unlawful activities
- Attempt to gain unauthorized access to the website or related systems
- Introduce malicious software, harmful code, or disruptive technology
- Interfere with website security or normal operation
- Misrepresent your identity or payment authority
- Use automated systems to improperly access, scrape, copy, or interfere with website content
- Violate the rights of Tolivaro, other customers, or third parties
We may restrict access to the website when misuse or unlawful activity is reasonably suspected.
14. Intellectual Property
The Tolivaro website and its original content, including branding, text, graphics, page design, logos, and other materials created for the website, may be protected by intellectual property laws.
Unless permitted by applicable law or expressly authorized by Tolivaro, such content may not be copied, reproduced, distributed, modified, or commercially exploited without permission.
Third-party product names, trademarks, images, and other intellectual property remain the property of their respective owners.
15. Reviews and Customer Content
If Tolivaro allows customers to submit reviews, comments, photographs, or other content, the submitted material must be lawful, accurate to the customer's genuine experience, and must not infringe the rights of others.
You must not submit content that is fraudulent, defamatory, abusive, misleading, unlawful, or contains malicious code.
Where legally permitted, Tolivaro may remove or restrict content that violates these requirements.
16. Third-Party Services
Tolivaro may use third-party service providers to support website operations, including payment processing, logistics, website hosting, analytics, customer support, or other necessary services.
Tolivaro may also contain links to external websites or services. Third-party services operate under their own terms and privacy practices, and Tolivaro does not control every aspect of those external services.
17. Website Availability
We aim to keep the Tolivaro website accessible and functioning properly, but uninterrupted or error-free access cannot be guaranteed.
Website functionality may occasionally be affected by maintenance, technical issues, third-party services, security requirements, or circumstances beyond our reasonable control.
18. Accuracy of Website Content
We make reasonable efforts to keep website information accurate and current.
However, minor errors or omissions may occur. Tolivaro may correct product descriptions, pricing, availability information, or other website content when necessary.
Nothing in these Terms excludes rights that customers may have under applicable consumer protection laws.
19. Limitation of Responsibility
To the extent permitted by applicable law, Tolivaro and its operator will not be responsible for losses resulting from misuse of products, failure to follow product instructions or warnings, unauthorized use of the website, or circumstances outside our reasonable control.
This provision does not exclude or limit any liability that cannot legally be excluded or limited.
20. Privacy
Our collection and use of personal information are described in the Tolivaro Privacy Policy.
By using the website, you acknowledge that personal information necessary to process orders and provide related services may be handled in accordance with that policy and applicable law.
21. Changes to These Terms
Tolivaro may update these Terms of Service when necessary to reflect changes in our products, business operations, website functionality, or applicable requirements.
Updated Terms will be posted on the website with the applicable effective date.
Your continued use of the website after updated Terms become effective means that the updated Terms will apply to future use of the website, subject to applicable law.
22. Contact Us
If you have questions about these Terms of Service, your order, or Tolivaro products, please contact:
Tolivaro
Operated by: Anhui Xinqi Network Technology Co., Ltd.
Registration Number: 91340822MADLDXPXX5
Email: support@tolivaro.com
Phone: 13872025245
Address: Room 316-2, Science and Technology Innovation Center, No. 020 Duxiu Avenue North, Industrial Park, Huaining County, Anqing City, Anhui Province, China