Privacy Policy

Effective Date: August 7, 2026

This Privacy Policy explains how Tolivaro, operated by Anhui Xinqi Network Technology Co., Ltd., collects, uses, shares, and protects personal information when you visit our website, purchase beauty and cosmetic products, contact customer support, or otherwise interact with our online store.

By using Tolivaro, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Tolivaro, we may collect the following categories of information.

Information You Provide to Us

When you place an order, contact us, or otherwise interact with our website, you may provide information such as:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order information
  • Products purchased
  • Customer-service communications
  • Return or refund information
  • Reviews, comments, or other content you voluntarily submit

If you contact us regarding a damaged, defective, incorrect, or missing beauty or cosmetic product, you may also provide photographs or other information necessary for us to review your request.

2. Payment Information

Payments made through Tolivaro may be processed by third-party payment service providers.

Depending on the payment method used, payment information such as card details or transaction information may be collected or processed directly by the relevant payment provider.

Tolivaro may receive limited transaction information needed to confirm payment, process an order, issue an applicable refund, prevent fraud, or maintain transaction records.

3. Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity
  • Pages viewed
  • Referring pages
  • Approximate location derived from technical information
  • Cookie and similar technology information
  • Information about interactions with our website

This information may help us operate, secure, maintain, and improve Tolivaro.

4. How We Use Personal Information

We may use personal information for purposes including:

  • Processing customer orders
  • Confirming transactions
  • Arranging shipment of purchased beauty and cosmetic products
  • Providing order and tracking information where available
  • Responding to customer inquiries
  • Handling returns, refunds, incorrect items, and damaged products
  • Providing product-related customer support
  • Maintaining business and transaction records
  • Detecting and preventing fraud or unauthorized transactions
  • Protecting the security of our website and customers
  • Improving website functionality and customer experience
  • Understanding how customers interact with Tolivaro
  • Complying with applicable legal and regulatory requirements
  • Sending promotional communications where permitted and where appropriate consent or another lawful basis applies

We do not use customer information to make medical diagnoses or provide medical treatment.

5. Beauty and Cosmetic Product Inquiries

Because Tolivaro operates in the beauty and cosmetics field, customers may sometimes voluntarily provide information about product preferences, skin concerns, allergies, sensitivities, or reactions when contacting customer support.

Please avoid providing sensitive medical information unless it is reasonably necessary to explain a product-related concern.

Any information voluntarily provided in connection with a customer-service request will be used primarily to review and respond to that request and for related recordkeeping or legal purposes where necessary.

Tolivaro customer support does not replace professional medical advice.

6. Cookies and Similar Technologies

Tolivaro may use cookies, pixels, local storage, and similar technologies to support website functions and understand website usage.

These technologies may be used for purposes such as:

  • Keeping shopping-cart functions working
  • Remembering website preferences
  • Supporting checkout functionality
  • Maintaining website security
  • Measuring website traffic and performance
  • Understanding customer interactions
  • Supporting advertising or marketing activities where permitted

Your browser may allow you to block, delete, or manage cookies. Disabling certain cookies may affect some website functions.

Where required by applicable law, we will request consent before using certain non-essential cookies or similar technologies.

7. Analytics

We may use analytics providers or similar technology partners to better understand how visitors use Tolivaro.

Analytics information may include data about pages viewed, interactions with website features, device information, general traffic patterns, and other technical information.

We use this information to evaluate and improve the performance and usability of our online beauty store.

8. Marketing Communications

Where permitted by applicable law, Tolivaro may use contact information to send customers information about:

  • Beauty and cosmetic products
  • New products
  • Promotions
  • Store announcements
  • Other Tolivaro-related marketing communications

Where required, we will obtain consent before sending marketing communications.

Customers may unsubscribe from marketing emails using the unsubscribe method provided in the communication or by contacting support@tolivaro.com.

Service-related communications concerning an existing transaction or customer request may still be sent when necessary.

9. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate Tolivaro and fulfill customer transactions.

These parties may include:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and e-commerce service providers
  • Cloud and data-storage providers
  • Customer-service providers
  • Analytics providers
  • Fraud prevention and security providers
  • Professional advisers
  • Authorities where disclosure is legally required

We provide service providers with information reasonably necessary for them to perform their functions.

10. Shipping and Order Fulfillment

To arrange delivery of customer orders, we may provide relevant information to shipping carriers and logistics providers, such as:

  • Recipient name
  • Shipping address
  • Telephone number or email where required for delivery
  • Order or package information necessary for fulfillment

These providers may process information according to their own applicable privacy practices and legal obligations.

11. Legal and Security Disclosures

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws or lawful requests
  • Respond to court orders or legal proceedings
  • Protect the rights, property, or safety of Tolivaro, our customers, or others
  • Investigate fraud or unauthorized transactions
  • Enforce our Terms of Service
  • Protect our website and systems from misuse or security threats

12. Sale, Merger, or Business Reorganization

If all or part of our business is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing transactions
  • Providing customer support
  • Managing returns or refunds
  • Maintaining financial and business records
  • Preventing fraud
  • Resolving disputes
  • Meeting legal, tax, accounting, or regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it as appropriate.

14. Data Security

Tolivaro takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can guarantee absolute security.

Customers should also take reasonable precautions to protect their account information, devices, and payment credentials.

15. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a portable copy of certain information
  • Opt out of certain marketing communications
  • Submit a complaint to an applicable data-protection authority

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact support@tolivaro.com.

We may request reasonable information to verify your identity before completing certain requests.

16. International Processing of Information

Tolivaro is operated by a company located in China and may work with service providers operating in other countries or regions.

As a result, personal information may be processed or stored outside the country or region where a customer resides.

Where applicable law requires safeguards for international transfers of personal information, we will take appropriate measures required under that law.

17. Children's Privacy

Tolivaro is an online beauty and cosmetics store intended for general consumers and is not specifically directed toward young children.

We do not knowingly seek to collect personal information from children where parental consent would be required under applicable law.

If you believe that a child has provided personal information to Tolivaro in circumstances requiring parental consent, please contact us at support@tolivaro.com so that we can review the matter.

18. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

Those third parties may have their own privacy policies and data-processing practices. Tolivaro is not responsible for the privacy practices of independent third-party websites that we do not control.

Customers should review the applicable privacy information before providing personal information to an external service.

19. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business practices, website functionality, service providers, legal requirements, or other relevant circumstances.

The revised Privacy Policy will be posted on Tolivaro with an updated effective date where appropriate.

20. Contact Us

If you have questions about this Privacy Policy or would like to submit a request regarding your personal information, please contact:

Tolivaro
Operated by: Anhui Xinqi Network Technology Co., Ltd.
Registration Number: 91340822MADLDXPXX5
Email: support@tolivaro.com
Phone: 13872025245

Registered Address:
Room 316-2, Science and Technology Innovation Center, No. 020 Duxiu Avenue North, Industrial Park, Huaining County, Anqing City, Anhui Province, China