Shipping & Delivery
Effective Date: August 7, 2026
This Shipping & Delivery Policy applies to orders placed through Tolivaro, an online store specializing in beauty and cosmetic products and operated by Anhui Xinqi Network Technology Co., Ltd.
1. Order Processing
After an order is successfully placed, Tolivaro will verify the order information and prepare the purchased products for shipment.
Because our store focuses on beauty and cosmetic products, items are packaged with appropriate care to help protect product containers, cosmetic packaging, and other components during transportation.
Customers are responsible for providing complete and accurate recipient information, including the recipient name, shipping address, and contact details. Incorrect or incomplete information may affect successful delivery.
2. Shipping Arrangements
Tolivaro uses third-party shipping carriers and logistics service providers to transport customer orders.
Available shipping methods may vary depending on the destination, product characteristics, carrier availability, and applicable shipping restrictions.
Shipping charges, where applicable, will be displayed during checkout or otherwise communicated before the order is completed.
3. Order Tracking
When tracking information is available for an order, it may be provided to the customer after the shipment has been handed over to the applicable carrier.
Tracking information is supplied by the logistics provider and may be used to check the current status and movement of the shipment.
4. Shipping Address Changes
Customers should review their shipping information carefully before submitting an order.
If you discover an error in your shipping address after placing an order, please contact support@tolivaro.com. We will try to assist where reasonably possible, but address changes cannot be guaranteed once an order has entered the shipping process or has been transferred to the carrier.
5. Damaged Packages or Products
Beauty and cosmetic products may contain bottles, tubes, jars, pumps, palettes, or other packaging that can be affected by improper handling during transportation.
If your order arrives with visible shipping damage or a product appears damaged during transit, please contact us and provide:
- Your order information
- A description of the issue
- Photographs of the product and packaging where available
We will review the information and provide assistance in accordance with our Return & Refund Policy.
6. Missing or Incorrect Items
If the contents of your package do not match your order, including missing products or incorrect beauty or cosmetic items, please contact our customer support team with your order details.
We will review the order and shipment records and determine the appropriate resolution.
7. Delivery Issues
Delivery may be affected by circumstances outside Tolivaro's direct control, including carrier operations, incorrect delivery information, customs procedures, transportation disruptions, local restrictions, or other external circumstances.
If a shipment experiences a delivery problem, customers may contact Tolivaro for assistance. We may work with the relevant logistics provider to review the shipment information.
8. Refused or Undeliverable Packages
A shipment may be returned or considered undeliverable if the shipping address is invalid, the recipient cannot accept the package, the shipment is refused, or delivery cannot be completed for another reason.
Any refund or reshipment request associated with a returned or undeliverable package will be reviewed according to the circumstances of the order and our applicable refund policies.
9. Shipping Restrictions
Certain beauty or cosmetic products may be subject to shipping restrictions depending on their ingredients, packaging, destination, carrier requirements, or applicable laws and regulations.
Tolivaro reserves the right to restrict or cancel shipment of an item when shipping cannot reasonably or legally be completed.
10. Contact Us
For questions about shipping, tracking, damaged packages, or other delivery-related matters, please contact:
Tolivaro
Operated by: Anhui Xinqi Network Technology Co., Ltd.
Registration Number: 91340822MADLDXPXX5
Email: support@tolivaro.com
Phone: 13872025245
Address: Room 316-2, Science and Technology Innovation Center, No. 020 Duxiu Avenue North, Industrial Park, Huaining County, Anqing City, Anhui Province, China