Refund policy

Standard Returns Policy

If you are not satisfied with your purchase from Tolivaro, you may return your item(s) within 30 days of receipt. Approved returned item(s) will be refunded to the original payment method.

Please note that shipping charges are not refundable unless otherwise required by applicable law.

The return policy may vary during promotional periods. Please review the specific terms and conditions of any promotion before placing your order.

For the return or exchange of Tolivaro products purchased from any authorized retailer, please contact the retailer directly, as their return and exchange policies may apply.

Returns Process

(Excluding Black Friday and Other Promotional Periods)

For all return requests, please contact:

Email: support@tolivaro.com

Please provide:

  • Your order number
  • The item(s) you would like to return
  • The reason for your return request

After receiving your email, our customer support team will review your request and provide the next steps for the return process.

Please do not send products back before receiving return instructions from Tolivaro.

Damaged Items

If your item(s) are received damaged, please contact us at:

Email: support@tolivaro.com

Please include:

  • Your order number
  • A photo showing the damaged item
  • The email subject line: DAMAGED

Damaged item requests should be submitted within 14 days of receiving your order.

Our customer support team will review the information provided and assist you with the appropriate resolution.

Items Not Received

If you have not received your complete order, please contact us at:

Email: support@tolivaro.com

Please include:

  • Your order number
  • Details of the missing item(s)
  • The email subject line: MISSING ITEM

We will review your order information and assist you with your request.

Company Information

Tolivaro is operated by:

Anhui Xinqi Network Technology Co., Ltd.

Registration Number: 91340822MADLDXPXX5

Address:
Room 316-2, Science and Technology Innovation Center, No. 020 Duxiu Avenue North, Industrial Park, Huaining County, Anqing City, Anhui Province, China

Customer Support:
support@tolivaro.com
13872025245