Shipping policy
Effective Date: August 25, 2026
At Tolivaro, we are committed to providing customers with a smooth and reliable shopping experience when purchasing beauty and cosmetic products from our online store.
This Shipping & Delivery Policy explains how we process orders, arrange shipments, and provide support related to delivery.
Order Processing
After an order is successfully placed, Tolivaro will review the order information and prepare the purchased products for shipment.
Our order preparation process may include:
- Order verification
- Payment confirmation
- Product preparation
- Quality checks
- Packaging preparation
Customers are responsible for providing accurate and complete shipping information at checkout.
Incorrect, incomplete, or outdated shipping information may affect successful delivery.
Shipping Information
Tolivaro works with third-party shipping carriers and logistics providers to deliver customer orders.
Available shipping methods may vary depending on:
- Delivery destination
- Product availability
- Carrier availability
- Applicable shipping requirements
- Other operational considerations
Shipping options and any applicable shipping fees will be displayed during checkout or communicated before completing your purchase.
Order Tracking
Once your order has been shipped, tracking information may be provided when available.
Tracking information is supplied by the relevant shipping carrier and can be used to check the status of your shipment.
Please note that tracking updates may not appear immediately after shipment information is created, as carrier systems may require time to update.
Shipping Coverage
Tolivaro may ship orders to eligible destinations where delivery services are available.
Shipping availability may vary depending on:
- Destination country or region
- Product characteristics
- Carrier requirements
- Local regulations
Certain products may be subject to shipping restrictions depending on destination requirements.
Multiple Shipments
In some cases, products from the same order may be shipped separately.
This may occur due to:
- Product availability
- Packaging requirements
- Different fulfillment locations
- Logistics arrangements
If your order is shipped separately, tracking information may be provided for each shipment where available.
Lost or Damaged Packages
If your package is lost, significantly damaged, or arrives with damaged products, please contact our customer support team:
Email: support@tolivaro.com
Please provide:
- Order number
- Description of the issue
- Photos of damaged products or packaging where applicable
Tolivaro will review the information provided and assist with an appropriate solution.
Delivery Issues
Delivery may be affected by circumstances outside Tolivaro's direct control, including:
- Shipping carrier operations
- Customs procedures
- Incorrect customer-provided address information
- Weather conditions
- Transportation disruptions
- Other unexpected circumstances
While we work with reliable logistics providers, Tolivaro cannot guarantee uninterrupted delivery services in every situation.
Changes to Orders
If you need to make changes to your order, please contact us as soon as possible after placing your order:
Email: support@tolivaro.com
Please include:
- Order number
- Requested changes
- Relevant product information
We will try to assist where possible.
However, changes cannot always be guaranteed once an order has entered the fulfillment or shipping process.
Customers should carefully review product selections, quantities, shades, and other order details before completing checkout.
Contact Information
If you have any questions regarding shipping or delivery, please contact:
Tolivaro
Operated by:
Anhui Xinqi Network Technology Co., Ltd.
Registration Number:
91340822MADLDXPXX5
Email:
support@tolivaro.com
Phone:
13872025245
Address:
Room 316-2, Science and Technology Innovation Center, No. 020 Duxiu Avenue North, Industrial Park, Huaining County, Anqing City, Anhui Province, China